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TreeAge will provide technical support (“Tech Support”) at no charge to registered users of the Software
in accordance with the following terms and conditions.
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Tech Support shall be limited to (1) troubleshooting issues relating to installation of the Software,
failure of the Software to function as specified in the User’s Manual, and any other incompatibilities
or bugs associated with the Software; and (2) reasonable assistance regarding efficient use of the
Software’s functionality.
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TreeAge personnel who provide Tech Support are highly knowledgeable regarding the Software and its
functionality. No claim of expertise is made, and Tech Support shall not be deemed to include
(regardless of the actual content of any Tech Support communication) any advice or information,
regarding (i) model content, structure, or design, (ii) which analytical functions should be employed
in a given situation, or (iii) the interpretation of analytical results.
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It is the responsibility of party requesting Tech Support to redact all proprietary or other confidential
information from any model, information, or other materials, whether oral, written, or in any other form,
imparted to TreeAge in connection with a request for Tech Support. By requesting Tech Support, the party
authorizing or making the request shall shall be deemed to have agreed to indemnify TreeAge and hold TreeAge
harmless in the event of any claim purportedly arising from, or otherwise alleging, receipt or use by TreeAge
of confidential information in connection with the Tech Support so requested.
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Tech Support will be based on the then-current version of the Software and will be furnished only to users
who have licensed and installed the then-current version of the Software.
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If your License is time-limited, your right to receive Tech Support will expire when the License expires.
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If your License is not time-limited, your right to receive Tech Support will expire on the first anniversary
of your purchase of the License or, if you have extended your right to Tech Support through purchase of a
Maintenance Agreement, upon expiration of the most recent Maintenance Agreement.
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